Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. It must be unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at hej@tumle.dk. 

If your return is accepted, we’ll send you a return label as well as instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

When we process your return, a fee of 39 DKK will be deducted from the amount to be refunded.

You can always contact us with any questions about returns at hej@tumle.dk.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as customized products (e.g. special orders or personalized items) and personal care goods (e.g. beauty products). Please contact us if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please remember it can take some time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at hej@tumle.dk.